Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 214-306-6900 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

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Help

Please reach out to our customer service team with any questions or concerns. Call us at 214-306-6900 or email at customerservice@eliteappliance.com

Frequently Asked Questions


What are my delivery options?

Typical appliance deliveries are shipped using an experienced LTL freight carrier. Standard and Free Shipping is typically to your curbside only, speak with your sales person for more details. Smaller items are typically shipped via UPS.


Where do you deliver?

We deliver to the continental U.S. only. Unfortunately, at this time, we are not able to ship to Alaska, Hawaii, Canada or abroad. We apologize for any inconvenience. We can however ship to a freight forwarder. We do not ship to APOs or PO Boxes.


How long does delivery take?

A routine delivery usually takes one to two weeks for in-stock items. You will receive an update once the order has shipped. The shipping carrier will contact you the day before delivery to schedule the time.


How much do you charge for delivery?

Shipping costs vary by destination, product type and type of delivery. Certain orders may be eligible for free curbside delivery.


Do you offer installation?

We offer installation in the Dallas Ft Worth area only.


How can I track my order?

You will receive tracking information once your order leaves our warehouse. If you have questions, please have your Order Number handy and contact our shipping department.


How do I submit my appliance rebates?

Simply download the rebate form from our site, fill in your appliance's serial numbers and follow the instructions on the rebate form.


How do I return my order?

Please inspect your item(s) upon delivery. If your product is damaged or does not meet your needs, please notify us immediately. Please contact customer service in the event you need to return your appliance. All returns require a Return Authorization and are subject to a 15% - 30% restocking fee. Shipping and handling charges to and from our warehouse are not refundable for returned items.


Who do I call if I have a question that needs to be answered ASAP?

If you have immediate questions, please call customer service at 214-306-6900 or email at customerservice@eliteappliance.com