KBFN502ESS in Stainless Steel by KitchenAid in Dallas, TX - 24.2 Cu. Ft. 42" Width Built-In Stainless French Door Refrigerator with Platinum Interior Design - Stainless Steel
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3.6 | 44 Reviews

24.2 Cu. Ft. 42" Width Built-In Stainless French Door Refrigerator with Platinum Interior Design - Stainless Steel

KitchenAid KBFN502ESS

Available in 3 Color(s)

color swatch Black Stainless Steel With Printshield(tm) Finish
KBFN502EBS
$10,099
color swatch Panel Ready Pa
KBFN502EPA
$8,999
color swatch Stainless Steel
KBFN502ESS
$9,999

Features

  • Automatic Ice Maker - Ensures that you have a constant supply of ice for entertaining.
  • LED Lighting - Uses less energy than incandescent bulbs. Multiple lights are purposefully placed throughout the refrigerator and freezer, making it easy to find items at a glance.
  • Intuitive Controls - Intuitive controls make it easy to precisely adjust the temperature of both the refrigerator and freezer.
  • Adjustable Spill-Resistant Glass Shelves - are easy to clean and help prevent messes from spilling over into other parts of the refrigerator. The shelf edges are nano-etched with a finely textured surface that helps contain spills, and lets you use the whole shelf from edge-to-edge.

Quick Specs

  • Type: Built In
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator
  • Width: 42"
  • Height: 83.375"
  • Depth: 25.375"
  • Energy Star Rated: Yes
  • Refrigerator Size: 24.2 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: No
  • Sabbath Mode: Yes
  • WiFi Connected: No

See More

 
Image Feature

Preserva® Food Care System

Two independent cooling systems provide a dedicated refrigeration unit to help keep food fresh longer, and a separate system for frozen food. The FreshFlow Air Filter helps minimize odors while the FreshFlow Produce Preserver helps delay over-ripening.

Image Feature

Professionally-Inspired Design

combines a bold blend of professionally-inspired styling with sleek touches for the home. This beautiful side-by-side refrigeration unit features Satin Textured Handles and the KitchenAid® Badge, a symbol of uncompromised quality.

Image Feature

SatinGlide® System with Soft-Close

Add a luxury experience to the crisper drawers. The ball bearing rollers and glides allow effortless in-and-out movement even when fully loaded.

Image Feature

Fit System Limited Guarantee

This installation guarantee ensures KitchenAid Brand Built-in Refrigerators will replace your existing cabinet cut-out of a standard comparable built-in refrigerator model that is 36", 42" or 48" inch wide or kitchenAid will provide up to $300 for a professional to adjust your cabinets 1 .

Preserva® Food Care System Two independent cooling systems provide a dedicated refrigeration unit to help keep food fresh longer, and a separate system for frozen food. The FreshFlow Air Filter helps minimize odors while the FreshFlow Produce Preserver helps delay over-ripening.

Professionally-Inspired Design combines a bold blend of professionally-inspired styling with sleek touches for the home. This beautiful side-by-side refrigeration unit features Satin Textured Handles and the KitchenAid® Badge, a symbol of uncompromised quality.

SatinGlide® System with Soft-Close Add a luxury experience to the crisper drawers. The ball bearing rollers and glides allow effortless in-and-out movement even when fully loaded.

Fit System Limited Guarantee This installation guarantee ensures KitchenAid Brand Built-in Refrigerators will replace your existing cabinet cut-out of a standard comparable built-in refrigerator model that is 36", 42" or 48" inch wide or kitchenAid will provide up to $300 for a professional to adjust your cabinets 1 .

Features

  • Automatic Ice Maker - Ensures that you have a constant supply of ice for entertaining.
  • LED Lighting - Uses less energy than incandescent bulbs. Multiple lights are purposefully placed throughout the refrigerator and freezer, making it easy to find items at a glance.
  • Intuitive Controls - Intuitive controls make it easy to precisely adjust the temperature of both the refrigerator and freezer.
  • Adjustable Spill-Resistant Glass Shelves - are easy to clean and help prevent messes from spilling over into other parts of the refrigerator. The shelf edges are nano-etched with a finely textured surface that helps contain spills, and lets you use the whole shelf from edge-to-edge.
Specifications
Dimensions
Cabinet Width 41-1/4 in
Capacity 24-17/100
Cutout Depth 24.0 in
Cutout Height 83-1/2 in
Cutout Width 41-1/2 in
Depth 27-3/4 in
Depth Closed Excluding Handles 25-1/8 in
Depth Closed Including Handles 27-3/4 in
Depth Excluding Doors 23-3/8 in
Depth With Door Open 90 Degree 44-1/4 in
Freezer Volume 6.42 cu. ft.
Height 83-3/8 in
Height To Top Of Cabinet 83-3/8 in
Refrigerator Volume 17.75 cu. ft.
Width 42-1/4 in
Configuration and Overview
Advance Foam Insulation 99.9% lower Global Warming Potential and Better Energy Performance
Counter Depth Yes
Appearance
Cabinet Finish Smooth
Door Style Flat
Handle Material Metal
Hidden Hinge Yes
LCD Touch Screen No
Controls
Air Filter Indicator/Reset No
Automatic Defrost Yes
Door Ajar/Open Alarm Yes
Location of Controls Interior Up Front
Filter Details
Produce Preserver Yes
Water Filter Indicator/Reset Yes
Water Filter Location Exterior
Refrigerator Details
Lighting LED
Number of Interior Shelves 4
Dispenser Details
Dispenser Type No Dispenser
Certifications
Energy Star® Qualified ENERGY STAR® Certified
Prop 65 CALIFORNIA RESIDENTS ONLY - WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov .
Refinements
Features Preserva Food Care System, Platinum Interior, Adjustable Spill Resistant Glass Shelves, Intuitive Controls, LED Lighting, SatinGlide® Cripsers with Soft-Close, Automatic Ice Maker
Refinement KAD
Intuitive Controls Intuitive Controls
LED Lighting LED Lighting
Platinum Interior Platinum Interior
Preserva Food Care System Preserva Food Care System
Produce Preserver Produce Preserver
Freezer Compartment
Light LED
Description
Type of Refrigerator Built-In French Door
Configuration
Installation Configuration Built-In
Icemaker
Icemaker Factory Installed
GDS
GPC Code 10003695
IsInvoiceUnit true
IsOrderableUnit true
Product Type EA
UDEX 1101290375
isBaseUnit true
isConsumerUnit true

Quick Specs


  • Appearance

  • Type: Built In
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator

  • Dimensions

  • Width: 42"
  • Height: 83.375"
  • Depth: 25.375"

  • Features

  • Energy Star Rated: Yes

  • Capacity

  • Refrigerator Size: 24.2 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: No

  • Extras

  • Sabbath Mode: Yes
  • WiFi Connected: No

KitchenAid Make It Your Own Rebate

Offer Expires: 1/1/2021 to 6/30/2021 Must be postmarked by: 7/30/2021

Receive up to a $1700 rebate with purchase of qualifying KitchenAid appliance package. Rebate form must be postmarked by 7/30/2021.

Product Tour

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Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

3.6 out of 5

65% of reviewers recommend this product.

5 Stars

Overall rating

AlexD 12/2/2019

Love this fridge, it replaced last years model that had an issue with the door not closing right. This one works perfect. Door closed perfect. Love my fridge and kitchenaid. All my appliances are kitchenaid.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

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1 Stars

Very disappointed (front door failing in 4mo)

john4321 11/24/2019

I bought this 4 months ago and the repair man has been here 3 times already for the front doors. first it was making a noise like there was something going on with a spring. now the door do not stay fully closed. repair man came last week fixed it (saying that we have to be easier on the doors. so after a week the door will not stay fully closed. I am very unhappy about this. after spending $10,000 on a refrigerator I would expect more than this. recall or part replacement something.
Originally posted on Kitchenaid.com

No, I do not recommend this product

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5 Stars

Very cool interior LED lights

Alanb 10/24/2019

Bought a month ago and happy with Refrigerator Only missing water dispenser
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Beautiful !

String 10/18/2019

A new master control board was not available for my very old panel front KitchenAid side-by-side. I replaced it with this beautiful french door model and skipped the expense of panel front -it is beautiful just like it is. When you open the doors you are wowed by the look of your food - the Platinum interior and LED lighting are impressive. On top of all of that - it is sooo quiet and keeps my food, produce and frozen items just perfectly.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

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4 Stars

Quality Refrigerator

J McCarthy 9/18/2019

We had a complete kitchen renovation completed this summer. I chose this fridge for two reasons - to get more fridge space and to have a built-in, counter-depth fridge. There's no question, the quality of the fridge is outstanding. The freezer has lots of space for our needs. I find the interior fridge space challenging - lots of drawer space but not so much shelf space because of lost depth. You have to really be on top of what you have in the fridge, to fit stuff in. Also, you have to open both doors COMPLETELY to get things out of the fridge. Our cabinet-maker didn't account for this properly, so the doors are hitting the frame of the gables that surround the fridge.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

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3 Stars

Poor craftsmanship

MBATX 9/9/2019

I bought this a couple of months ago and already had to have it serviced. The drawers are not level and hinges were missing. If you use door bins with covers and open the covers items fly out because of design.
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

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2 Stars

Customer Service terrible

RJPJR 9/3/2019

I bought the refrigerator 4 year ago and have had a constant problem with the door flap (rail mullion) coming off. It finally broke and no one a Kitchenaid can tell what part to order or where to order it. Its kind of an important part as it ensures a proper seal of the refrigerator. After charging over $8,000 for a refrigerator you'd think they would have some required parts, or at least know where to get them.
Originally posted on Kitchenaid.com

No, I do not recommend this product

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5 Stars

Live it!

Miss momma 8/29/2019

First time having a fridge like this and I love it. It's a even cool food doesn't freeze.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Great features

JVoz 8/26/2019

We purchased this French door with frig with low pull out freezer and couldn't be more happier. Love the platinum interior with nice bright lighting.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Good size

Jennifer R Johnson 8/22/2019

Love the grey interior instead of white. Clear drawers
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

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1 Stars

Great Look Poor Quality

Cardine 8/11/2019

This the not the Kitchedaid i remember i have had this fridge for a couple of years now and have had several issues ranging from broken plastic door bracket to door's not closing properly
Originally posted on Kitchenaid.com

No, I do not recommend this product

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5 Stars

Everything you need in a refrigerator

anniehils 7/30/2019

This refrigerator was on backorder when I bought it. I am so happy that I waited for it to arrive. Well worth the wait as it has everything you ever needed and looks great!
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

So far very good

TedBStL 7/5/2019

We've had this appliance for one week and it is wonderful. Installation was perfect and the refrig/freezer exceeds our expectation. It looks beautiful and serves our needs in excellent fashion.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Built-In Stainless French Door Refrigerator

elfe 7/3/2019

handsome design, easy to care for, functional. filter is hard to find and reach but managable
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

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3 Stars

The doors don't stay open

JosieM 7/2/2019

I like the size, but I don't like how the doors won't stay open I'll be getting something out and the door hits me. Not sure why it is like that!!!
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Great Design

URDANETA 6/17/2019

I am so happy about my fridge , i love the handles and the detail , the platinum interior
Originally posted on Kitchenaid.com

Yes, I recommend this product

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1 Stars

Doors won't close properly

raj100 5/30/2019

This refrigerator came with our new home installed by the builder Aug-2018. We were so excited to use this refrigerator in the beginning. However we faced some issues with doors first and then water leaking and over temp indicator on etc., When called the builder they sent the certified service technicians few times but the problem with doors not closing properly still remains. Thats when I see all these messages about same issue. I'm not happy with this refrigerator for the price paid. I hope company can address this issue and provide a permanent solution for our problem.
Originally posted on Kitchenaid.com

No, I do not recommend this product

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4 Stars

Great space, but make sure you have a good install

FSF2019 5/13/2019

Bought a unit 2 years ago. Doors never worked correctly, and had numerous service calls. KitchenAid replaced with a new unit and we love it. I believe the first unit was never properly installed and that caused the difficulties with the doors. But KitchenAid stood by their product and now very happy with the French door design.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

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1 Stars

Had to repair too many times

BobbyF 5/1/2019

We purchased this fridge and have had many issues with the internal components. First I understand that nothing lasts forever, and moving parts will fail. That's acceptable. But changing the entire inner workings of the fridge pretty much every 2 years is unacceptable. This is not a cheap fridge, and you're looking at $10-13,000. The first time the compressor failed was probably about 18-24 months in. This was promptly replaced under warranty. Then a couple years later, it failed again, and the compressor was replaced again. A third time it was recommended to change all internal parts (compressor, condenser, evaporator), since the technician was there and had opened up the inside. A fourth time the electrical system failed entirely, and the electrical board had to be fully replaced. So this is another out of pocket cost. Now today, the freezer is not cooling again while the fridge is staying cool, although there is considerable fluctuation, leading me to believe that it's going to fully fail again. Currently I had to move all my frozen foods to a family members freezer. I'm looking at getting another tech out to replace the parts again. For the 5th time. This appliance looks great from the outside, but its internal componentry has probably cost me half the cost of replacing the fridge. I can't in good conscience recommend this fridge.
Originally posted on Kitchenaid.com

No, I do not recommend this product

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5 Stars

GREAT FEATURES!

DA1040 4/29/2019

I BOUGHT THIS ABOUT A MONT AGO. WOW I CAN SEE EVERYTHING IN MY REFRIDGERATOR. DON'T HAVE TO BEND AND STRETCH TO SEE EVERYTHING
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

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4 Stars

42" Built-in

Bob 2611 4/25/2019

I bought this refrigerator a few months ago and have been very happy with the design and how evenly it cools in both the refrigerator and the freezer. The doors function well, but I sometime wonder if they are fully closed. The one thing that needs to be re-engineered is the compartments inside each French door that have a bottom-opening "sub-door" on the compartment. The gaskets are constantly falling off and there is no positive locking/closing mechanism (say a magnet) that keeps the "sub-door" from opening and the contents falling into the refrigerator.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Beautiful refrigerator

jkCalif 4/25/2019

I have had this for about 3 weeks. I can hardly believe how spacious it is. It replaced a KitchenAid side by side and the difference is amazing. Food preserving features really work. Yes, I would buy it again.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

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2 Stars

Door problems like everyone else it seems

Tom22 4/20/2019

Bought this fridge in Oct 2017 and had it installed in Jan 2018. Our doors exhibited a popping noise for a few months then the lights stopped turning on when the door opened. The right door also wouldn't close completely on its own most of the time. I took the top cover off which revealed that the hinges were coming off and the arms that control the door light switches were torqued and not able to function. We had a repairman come out to check it out under warranty. He simply screwed the hinges back down and readjusted the arms. Now the right door won't close on its own most of the time, but the lights work again at least. If it stays like it is, we can live with it, but with it being less than 18 months old, I'd expect better for $8500. Based on the responses here, it seems to me that the company should be granting extended warranties to people for no charge.
Originally posted on Kitchenaid.com

No, I do not recommend this product

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3 Stars

Looks good

Mag35 2/15/2019

We had a broken latch at installation and ice maker broke after 2 months. The refrigerator looks good but am hoping nothing else goes wrong. Would not buy again.
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

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2 Stars

Nice to look at, but problems with repairs

not door happy 2/11/2019

I have had the refrigerator for less than a year, and repairman have been to my house 3-4 times already and my doors still do not close properly. Although, they changed a part, then shimmed something and said this is how the doors work. They closed when first installed, so not really buying that line.
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

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5 Stars

Fantastic!

Jdmcrna 1/30/2019

Replaced our original KitchenAid 42-inch that was 24 years old. This KitchenAid 42-inch is fantastic!
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

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4 Stars

Surprising problem

Thomasm 1/14/2019

Originally everything we would want in a refrigerator but the gasket on the right door is fraying/tearing and that on the left is beginning to do the same after just shy of two years of service
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Design

 

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5 Stars

Gorgeous and Functional !

DenverDoctorMom 1/12/2019

We purchased this for a kitchen remodel, knowing that the bottom freezer was a priority for how we function. The price was a bit high, but we knew the good reputation of KitchenAid. The design is incredible and thoughtful - we chose the stainless interior. The lights are fantastic: bright and clear. Textured handles mean that nothing slips and fingerprints are not even noticed. The interior is sleek and stunning and easy to keep clean. Layout is good and very functional with lots of adjustable options for shelves -- we can fit much more in this model than our previous model, and visibility of all contents is great. A couple things that could be improved upon, both VERY minor: add an egg tray for individual eggs (I am sure this can be purchased separately, but really -- at this price, it would be easy). and the pulls on the interior draws and trays could be a little smoother -- the edges are slightly sharp. both of these are definitely minor issues, and the design and function far outweighs any complaints. We are looking forward to using this for many years.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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1 Stars

the door won't stay closed!

1amy 1/8/2019

It's an expensive fridge but the door won't stay closed. They came to fix it but the problem is worse than ever. My neighbors complain about the same issue. DO NOT PURCHASE.
Originally posted on Kitchenaid.com

No, I do not recommend this product

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1 Stars

Looks great

Donna51 12/29/2018

This was installed middle of October 2018. Looks great and love the features. Has never cooled to temp or hold any coolness. The inside of the refridgerator is warmer than the kitchen it"s located in. After several attempts to repair we were told a new refrigerator will be expedited. Then we were told 12/11 it should be here. Now we are told it won't be here until 01/19. We are not happy. We have been using a loaner which is located in the garage
Originally posted on Kitchenaid.com

No, I do not recommend this product

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3 Stars

Replacement Refrigerator under warranty

shermie 11/30/2018

I bought this in May of 2015. I have had two motherboard replacements under warranty. At the time of purchase I bought a four year extended warranty through the dealer. These service calls were covered by warranty. I placed a service call due to a torn door gasket. The service response from the warranty company was fairly prompt and he noted the issue and was later informed that the gasket was no longer available. I was issued a full instore credit for the original purchase price to the original store. I contacted Kitchen Aid personally to find out if indeed the part was not available and was told that was true. I asked if this model was discontinued and was told by the Kitchen Aid customer rep that this model was discontinued. I went to the store where I bought the original product to redeem the instore credit and purchase a new refrigerator. Because I am limited by the cabinet opening I bought the same model fridge with the exact same model number. So then, why could KitchenAid not repair my current fridge and are parts available for the new fridge.
Originally posted on Kitchenaid.com

No, I do not recommend this product

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1 Stars

Too many problems to list

Andrew T 9/24/2018

We purchased all new KitchenAid appliances in July. Spent $16,000, 9 grand of which went to this fridge. We needed a 42 inch built in and decided to go with KitchenAid as they were one of the few that had the refrigerator plus a downdraft cook top that matched. I wish I would have shopped around. Here are a list of the issues. 1. The installers adjusted the doors to stop at 120 degrees to prevent them from hitting the items next to the doors. Well the stoppers either shifted or stretched because I had dings in both doors after approx 2 weeks. They were opening to at least 160. I had read the manual and actually had to tell the installers how to adjust the stopppers. So I removed the blocks and turned them to a 90 degree opening which turned out to be around 110 and now is nearly hitting the brand new $4,000 KitchenAid double oven on one side and the pantry door on the other. 2. The main doors do not close tight enough to seal. Closing one side pops the other open and at least once a day the door on the right, when facing the unit, just pops open a couple inches. A few hours later, an alarm goes off indicating the refrigerator is too warm. 3. The doors do not stay open when loading the fridge. They slam shut but do not seal. I know it sounds strange but it won't stay open and it won't stay shut. 4. The face on the main door in the freezer just falls off. Everything dumps into the vast abyss of the freezer. I finally taped it on later to find out that the repair service does not cover drawer faces. It was broke from the time of delivery. 5. I was told that the unit had a water dispenser inside the door. That was my fault for not checking. 6. The ice maker produces about 10 cubes a day and it is extremely inconvenient to access. We have placed two service calls on the unit in the past two months. The same technician came out both times. Both times he had no clue. He ordered a new top hinge for one side that has yet to be installed. I do not believe that is the issue and if it is the issue, I really don't want a hinge that wears out in two months. On the plus side, the unit looks great, with the exception of the dent from where the stopper block failed. I wish I would have gone with the side by side with ice and water in the door. It was the same price but the salesman convinced me that the french door was a better option.
Originally posted on Kitchenaid.com

No, I do not recommend this product

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5 Stars

Best built-in refrigerator ever!

Linda2018 9/5/2018

I was originally in the market for a replacement refrigerator when we started our kitchen remodeling project. I wasn't really impressed or satisfied with my choices, until I gazed upon the Kitchenaid built-in refrigerator. First of all, it is a beautiful addition to our new kitchen. But best of all, it is roomy and beautiful inside. We used to have an extra refrigerator in the basement for additional items we couldn't fit in our existing refrigerator. But now, I don't have to use an extra refrigerator. My best advice for anyone considering this beauty is to spend the extra money. You will not be sorry!
Originally posted on Kitchenaid.com

Yes, I recommend this product

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2 Stars

Popping Noise / Poor Hinge Design

trunger 7/30/2018

Such a pretty design, but frustrating execution. We LOVED our fridge for its look, matching other appliances in our new home / kitchen. We purchased in October 2016, and have had continuous problems with the hinges failing and making a popping noise. We've been thus far covered by warranty, and KitchenAid (KA) even upped our warranty coverage to a total of 4 years (thru Oct 2020) - however....this doesn't change the fact that we have nearly $10K in our Fridge, and have had the repair company out here approx 20 times in the last 18 months. SO SO SO frustrating and disappointed. I'm grateful I'm "covered" for the repair itself, but the time expense is exhausting, and its really sad to just generally be "worried" if one of my refrigerator doors is going to make this popping noise. I really hope it gets fixed permanently someday...while under warranty....
Originally posted on Kitchenaid.com

No, I do not recommend this product

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1 Stars

Defective product with horrible service

Modus 7/10/2018

I bought this in September of 2016, by December, I had placed my first service request for the right door as it did not stay shut/ seal properly. I have had about 10 service requests since then for the exact same issue as it is never fully resolved and the last service technician told me he has done everything Tech support asked him to do so left the premises with the door still not staying shut. I have condensation in my fridge constantly because the door will not seal. I went ahead and paid hundreds of dollars to extend my warranty again because it expires in September 2018 and I would be caught with a clearly defective product. I asked kitchen aid service to consider ALL the numerous service requests and replacements over the past year and try to escalate it to someone who may actually try to figure out the issue, but every time they send a technician he does not have access to the prior history so I end up very frustrated. I then specifically requested a different company come out to service and got even worse service over a month this guy clearly did not care (D3S service) ...when he was done he said "don't close the left door when the right door is closed because that action makes the right to open". I told him that is not normal and not how the fridge worked when it was new or in the store plus clearly the resistance on the door hinge is not right and feels very flimsly I then tried to request a different company to come and fix it again, they showed up but said they could not work on it as kitchenaid would not pay them since another company just worked on it and indicated it was fixed a few days ago. I then called kitchenaid again to send the same company (D3S) out and specifically requested a different technician with more experience. They went ahead and sent the exact same tech only for him to tell me he is still waiting on whirpool to tell him what to do next. I then called the service center only to find out he lied about work he had done and made it seem as if it was just my opinion that the unit was not performing properly. I have spoken to so called supervisors at the help center but keep getting the run around and left with a faulty fridge costing me $$ in electricity to keep cool because the right door doesn't seal.
Originally posted on Kitchenaid.com

No, I do not recommend this product

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4 Stars

Beautiful Refrigerator

hughes130 6/29/2018

Outfitted my whole kitchen with new Kitchenaid appliances. Really like the fit and finish of this fridge. The only reason I am giving it 4 stars instead of 5 is that the doors tend to slam shut on you if not fully open. Otherwise....I love this product. Would definitely buy again!
Originally posted on Kitchenaid.com

Yes, I recommend this product

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3 Stars

Doors don't line up

Sarahmd 5/29/2018

I've had the fridge for 8 months now and while I love the interior and I think the fridge works well, the one door is out of alignment. We had the kitchenaid service guy out and he said "nothing I can do, it's commercially acceptable"
Originally posted on Kitchenaid.com

Yes, I recommend this product

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5 Stars

fabulous appliance

Catz2 4/3/2018

Absolutely delighted with this fridge. Even with Easter entertaining I didn't run out of room in it. Interior finish and LED lights are very attractive. Lots of drawers and freezer holds so much. Replaced a 42" side by side - it was a nightmare - never enough space. Cannot tell you how much I love this unit. I have not noticed any sound, even ice maker.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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5 Stars

Exactly what we needed!

tjoTX 3/22/2018

We needed a replacement that was exactly the same size and this new Kitchen Aid was perfect. We love the new platinum interior and the LED lighting.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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4 Stars

Happy at Last

AME1 1/3/2018

This is the second one. Bought the first one 2-4-16 and loved it. On 11-4-17 it quit working. After 6 weeks on the phone with KitchenAid they finally replaced it on 12-15-17. We love this refrigerator, it looks great, good features and runs quiet. Thanks KitchenAid for making it good!
Originally posted on Kitchenaid.com

Yes, I recommend this product

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5 Stars

Love this Kitchenaid model!

AnneP 11/7/2017

Lots of refrigerator space. Lots of drawers in the refrigerator. I love the location of the ice bin in the freezer.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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4 Stars

Good but could be better.

9/18/2017

Very quiet and spacious. Some design features could be improved. Inconvenient to stop ice maker...should not have to open both French doors in order to open refrigerator drawers.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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5 Stars

Well arranged for efficient access and use.

9/15/2017

I am so pleased with the appliances. The Black Steel is beautiful and appliances are quiet as well as beautiful
Originally posted on Kitchenaid.com

Yes, I recommend this product

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4 Stars

Big but functional

9/12/2017

Very quiet and functional. But a bit on the bulky side and protudes way more to the aisle than my kitchen counters.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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