Return Policy

Damaged Shipments

Inspect your appliance(s) before accepting delivery. Refuse any item with visible damage. You can also accept items with possible damage ONLY if you write “Possible Damage” on the freight BOL receipt at time of delivery.

It is very important to inspect your product thoroughly before accepting and signing for it. Appliances are delicate and have many parts that are sensitive to rough handling. Check for both internal and external damage and notify us immediately by calling customer service at 214-306-6900. If your item was shipped via UPS, call UPS at 800-pick-ups with your tracking number to report a damaged item.

If you notice damage or a defect after your delivery is complete call customer service at 214-306-6900 for your options.

Defective Merchandise

Plug in your appliance ASAP to make sure it operates properly

It is important that you install your appliance as soon as you can to make sure it operates properly. If you receive an item that is defective and not due to shipping damages, please contact customer support within 24 hours of receipt. If your item is defective after the first use, please contact the manufacturer directly. Contact information for the manufacturer is included in the product literature.

If a residential appliance is installed in a commercial location, the warranty is void. Elite Appliance always follows the manufacturer warranties and policies.

Once the unit is taken out of the continental United States, the manufacturer warranty is void.

We are not responsible for any installation or shipping charges when Elite Appliance or the manufacturer authorize a replacement on a unit.

Missing or damaged parts may be eligible for free replacement by the manufacturer under the standard warranty. Please contact the manufacturer directly to order any missing parts.

Product Does Not Meet Your Needs

Before deciding on the model that you will purchase, do all appropriate research. If you receive an item that does not meet your needs, please call our customer service department within 24 hours of receipt. Any product that has been installed or has attempted to be installed cannot be returned. Returned products must be in brand-new condition with all packaging, product literature and blank warranty cards enclosed in the exact condition in which received.

In event of a return or refusal, shipping and handling charges to and from our warehouse are not refundable. Free shipping, rebates and all promotions are voided upon return/refusal of merchandise. All returns must be shipped back to our warehouse prepaid, using the original method of shipment. If your item was shipped by a freight carrier, you must return it with a freight carrier to ensure its safe return) For a list of approved carriers, please contact customer service. We do not accept any returns on special order merchandise and accessories. We are not responsible for any missing, incorrect or damaged products reported more than 15 days after delivery. Elite Appliance does not accept returns for any item that has been installed, used or plugged in. All items must be like-new, in original packaging.

All returns require a Return Authorization and are subject to a 15% - 30% restocking fee. Shipping and handling charges to and from our warehouse are not refundable for returned items. Contact customer service for a Return Authorization (RA) number.

Elite Appliance reserves the right to refuse returns for any reason.