I was looking for a built in coffee machine and located one at Elite. For the record, I will say I live in Nashville, TN. I spoke to Jeremy as I found a built in coffee machine for my home. I cannot tell you how absolutely wonderful he was. I have received prompt email responses and returned phone calls. I might want to add that while I had my eye on one particular machine, he suggested another which was more suited to my needs. He knew what I was looking for, because he took time to ask what I was looking for (specifically what coffee drink I prepared most), frequency of use, aesthetics and discussed plumbed vs non-plumbed machines. We landed on one that was less expensive than the one I initially called about. Sometimes you get a sales rep. that needs more stars than you are allowed to give, this is one of those cases. Would strongly recommend this company, and Jeremy as well. I want to add, his product knowledge is stellar. I did read a negative (1 star) review and while I cannot dispel it, what I can say is when you have to involve a repair technician it get's tricky. I work in commercial development (currently building a $700M project) and the next right steps is not always what we want to take or works timely for our clients BUT I have come to understand that as much information as a sales rep may have on an appliance or any other product, they will never understand the mechanical aspect like a trained technician. Replacing a product works in some instances, but if there is an unknown recall then you've wasted more time by providing another non-working product.
You just made our day. Thank you for leaving such a wonderful review!
From start to shipping, my order has been fantastically smooth and easy. I have already recommended Elite Appliances, now, to several people. Jeremy Cash, who handled my order and Helene Soria who has been following up with the order....amazing team! We have not yet received our order but I'm confident when it arrives we will love it. Will check back with another review after that but so far...the whole process has been amazing! Thank you!!
Look what Ciel Montgomery had to say about us!
Jeremy was a pleasure to work with. Good and thorough followup and great prices. Can't ask for anything more.
Look what steve hitter had to say about us!
I have used Elite for two purchases of multiple appliances, for which I had clear specifications. Eddy of Elite is a knowledgeable professional who listens well and does the required research to propose an excellent solution. Their price are very competitive. For those reasons, I would strongly recommend the company
Thank you for your trust, your business and your praise.
Always good its the 1st place I check when I am looking for something at my house
Look what Mike Grubisich had to say about us!
Eddy was amazing! Knew his products and found me a cheaper dishwasher that was on site vs on website!
Thank you joanne mercaldi!
Great experience dealing with Adam over the phone and by email. He was patient (I took a few weeks to decide), not pushy and got me what I needed for my outdoor kitchen. Will look to make future purchases.
Another great review!
Excellent Customer Service. Jeremy was very helpful and offered me a good price. Highly recommend this company.
Thank you George Schmidt!
Very knowledgeable helpful!!! Would definitely buy from again!! Jeremy rocks!
Thanks for sharing your experience!
Super friendly staff!! Helped us!! Did not rush us! Have so far bought outdoor kitchen grill/fridge, kegerator for our old house and when we built again we came to buy from them. Jinju
Thanks for sharing your experience!