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Warranties

New Appliances – Manufacturer Warranty

All brand-new appliances purchased from EliteAppliance.com come with full manufacturer warranties as provided by the brand. These warranties vary by manufacturer but typically cover parts and labor for a specified period (usually one year or more).

If a new appliance develops a defect or issue during the warranty period, customers must contact the manufacturer directly to file a claim, schedule service, or obtain warranty support. Contact details and warranty terms are included in your appliance documentation and can also be found on the manufacturer’s website.

New Appliances – Extended Warranty Options

We also offer the ability to extend warranty coverage for most new appliances beyond the standard manufacturer terms. These extended warranties are available through reputable third-party providers and can be added at the time of purchase or shortly after.

B-Stock Appliances – Warranty Options

Our B-Stock inventory—including scratch and dent, open-box, and discontinued models—is offered at deeply discounted prices but does not typically include a manufacturer warranty. Because these products are sold as-is, any warranty coverage is limited or excluded.

However, to provide peace of mind, Elite Appliance offers third-party warranty options that may be purchased separately for all B-Stock items. These extended protection plans offer varying levels of coverage and service depending on the appliance and plan selected.

If you are interested in purchasing an extended or third-party warranty, our sales team will be happy to walk you through your options.

Return & Refund Policy

At Elite Appliance, we strive to provide a seamless shopping experience with top-tier customer support. Please review our return and warranty policies carefully before purchasing.

Damaged Shipments

Please inspect your appliance thoroughly upon delivery and before signing. Do not accept delivery if the item appears damaged.

• If your item arrives visibly damaged, refuse the delivery and contact us immediately at (214) 306‑6900.

• For UPS deliveries, report damage directly to UPS at 1-800-PICK-UPS using your tracking number.

• Once a delivery is accepted, the customer is responsible for all damage claims.

Defective Merchandise

Most new appliances include a one-year or more manufacturer's warranty.

• If the product is defective upon arrival, notify Elite Appliance within 24 hours.

• After 24 hours, please contact the manufacturer directly for service or warranty claims.

• Most manufacturers require one service call to diagnose the issue before issuing replacement parts or appliances.

*Installing a residential appliance in a commercial location or moving the product outside the continental U.S. will void the manufacturer's warranty.

Returns & Eligibility

• Returns are accepted within 15 days of delivery for new, unopened items in original packaging only.

• All returns require prior authorization and an RA (Return Authorization) number from our customer service team.

• Returns without an RA will not be accepted.

• Returns are subject to a 35% restocking fee.

• Shipping charges (both ways) are non-refundable.

• Items must be returned using the original shipping method.

• Returned items must be in new, unused condition, with all original packaging, manuals, and warranty cards.

We do not accept returns on:

• Special-order items

• Commercial laundry equipment

• Any item that has been installed, used, or plugged in

• Items moved from their original delivery location

B-Stock & Scratch-and-Dent Items

B-Stock products, including open box, scratch-and-dent, and discontinued models, are sold as-is and do not include a manufacturer's warranty. However:

• Third-party warranties are available for purchase at the time of sale.

• Extended protection plans may also be available for new, warrantied appliances.

Refund Policy

• Refunds within 90 days of purchase will be returned to the original form of payment.

• After 90 days, a store credit will be issued.

• Promotions (e.g., free shipping, rebates) are void if merchandise is returned or refused.

Elite Appliance reserves the right to refuse any return.